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ORDERING INFORMATION |
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General Ordering Information Contacting Us
Contact Mobile Awareness, LLC via email at sales@mobileawareness.com or use our contact form found here.
International Customers
International customers must contact sales@mobileawareness.com for a shipping rate and to learn about product availability before placing your order. Please note: Mobile Awareness does NOT ship to Australia, Greece, Cypress, or Indonesia.
Minimum Orders
There is no minimum order.
Order Processing Orders are typically shipped within (1) one to (5) five business days after the receipt of order to accommodate order processing (weekends and holidays excluded) Any orders placed over $100 require customer signature upon delivery If the "Ship To" and "Bill To" addresses are different, further verification is required; please allow extra time to process your order Electronic downloads are a manual approval process and may require a minimum of (1) one business day to complete
Payments Accepted
At the present time we accept all major credit cards, as well as PayPal (www.paypal.com) merchant system transactions. In addition, we will accept money orders, cashiers checks, and business checks only (no personal checks). Unless you have an established account with us, we will hold your order until your payment clears. If sending a payment via standard mail, you must include a copy of your invoice or a note stating what equipment/gear you are submitting payment for. Your order will be delayed if we cannot match your payment with an order.
Damaged or Incorrect Shipments
If an item is damaged or shipped to you in error you can email us at sales@mobileawareness.com or call us at 1-866-653-5036 to receive a Return Authorization (RMA) number for return. Once processed you will be sent a replacement product or given a refund for the wrong product. - Please note: you will not be responsible for return shipping fees if your items were damaged in the original shipment or if we sent you the wrong item(s)
- We will provide a label for you to ship back the item
Return Policy
1. We accept returns/exchanges for twenty (20) days from the date of receipt, except under the following conditions:
- No Returns on special order items - NO Exceptions
- No Returns if box or contents is missing or damaged
- No returns on products marked as "Closeout" items. If a Closeout item arrives broken or defective, we will gladly exchange it for the same item.
- Software and Electronic charts are not returnable
- Shipping charges are not refundable
2. All returns/exchanges must be in new condition, complete with original box, instructions, warranty cards, etc. If you send us a return/exchange which is not complete, a restocking fee will be charged. All returns/exchanges require approval via our RMA (Return Material Authorization) form. Please note the following when requesting an RMA: - E-mail us all of the details at sales@mobileawareness.com and we will provide you with a Return Material Authorization (RMA) number
- The item must be returned in the condition it was received and in its original packaging. This will insure prompt credit to your account
- For your protection, we highly recommend shipping your return via UPS Ground or Federal Express since these services are easily traceable. If you use US Priority Mail, be sure to insure the package and request a Delivery Confirmation receipt
- Inside the box, include a copy of your invoice or a separate sheet of paper detailing all of the following information:
1. Buyers name and address as it appears on the invoice
2. Daytime phone number including area code
3. Valid email address
4. Brief reason for the return
5. State whether you want a refund or exchange
- Return Material Authorization numbers (RMA`s) are only valid for fourteen (14) days after they have been issued. Products returned after the expiration date will be refused
- A restocking fee will be deducted to all returned orders that arrive at our warehouse WITHOUT a Return Authorization Number. The fee will be 20% of the sales price of the item(s)
- All packages refused by customers without prior written consent will be charged for return shipping
3. Refunds are issued to the credit card used for the original purchase or in the case of a PayPal transaction, credited to that account. Return Shipping Address
Mobile Awareness, LLC31200 Solon Road, Suite 12Solon, Ohio 44139-2660Phone: 440-248-5523Toll Free: 866-653-5036
Fax: 440-248-3919
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